Why Studdedbay ?
Returns are free
We have a no-questions-asked policy for 30 days. It simply means that you don't owe us an answer for returning an item or a piece of jewelry if it is within the said time. Studdedbay believe in the principle of "Customers First". We want our customers to have a hassle-free experience with us.
When it comes to returning, people feel like it might be a hassle. We assure you, it's not!
If you are not satisfied with your purchase, you can return it within 30 days in its original condition for a complete refund or exchange - no questions asked. Just write a mail to us, and we'll be back with further details. You have to pack everything just like it was, along with the certifications.
A step-by-step guide to returns.
- Email us at service@studdedbay.com or reach out to us via our customer care number 1 -807 -788 -2172.
- We will email you a prepaid, fully insured UPS/ FedEx 2-Day label and instructions on how you can securely and adequately package your products within one to two business days following our conversation.
- Take your order and label to a UPS/FedEx facility near you and ship them back to us.
- Within two to three business days, your order should reach our office.
- All refunds will be handled in the form of the original payment method within two weeks after matching the quality of the diamond and verifying the certificates post which you'll receive your money.
- For more such queries, chat live with our experts and solve your problems in minutes.
Conflict free diamonds:
We at Studdedbay make sure that not even a single diamond is conflicted. Diamonds are a sign of eternal love and devotion. When it comes to diamonds, the buyers would never want something as pure as love to be tainted by a history of violence, human rights abuses, illegal activities, etc. We make sure to purchase diamonds from reputable sellers who are happy to follow specific standards put forward by the Kimberley Process. After Twenty-five years of being in business, not even a single seller is known to have been associated with such activities. In case they are, we have a zero-tolerance policy against the same.
Zimbabwe Diamonds
We at Studdedbay are dedicated to providing you with conflict-free diamonds. We have a zero-tolerance policy against human rights abuses in the Marange diamond district of Zimbabwe. Studdedbay doesn't in any capacity uphold sourcing diamonds from that area. We bring luxury and affordability, but not at the price of human rights abuses. Our suppliers are highly reputable, and together we ensure the best quality diamonds to our customers. We promise sourcing from ethical sources. Shop conflict-free diamonds right here!
Diamond price matching
Our pricing, we feel, is simply unbeatable. If you successfully locate a diamond of comparable quality and attributes that costs less than the one on our website, please follow the instructions below to see if we can match the price. It is a free service that any of our customers can avail. Call us at 1 -807 -788 -2172, and a diamond expert will get connected to help you in real-time. More often than not, Studdedbay has a low price but will match the competitor's price if their price is lower. The Diamond Price Match Guarantee program requires that the Gemological Institute of America grade diamonds to assure accuracy (GIA). Ensure the diamond is identical and has similar attributes; rest assured you'll get the best price.
Lifetime warranty
We guarantee the quality of our products and assure that all items will be devoid of manufacturing defects throughout their lifespan. If you suspect a manufacturing defect in your item, you can send it back to us for examination. Upon determining that the merchandise is damaged due to a manufacturing defect, we will either repair or, at our discretion, replace the item. If the original item is no longer available, Studded Bay may opt to replace it with a similar kind or offer a refund equivalent to the original item's selling price. In cases where the damage is not attributed to a manufacturing defect, we will inform you and provide details on the availability of repair services at a cost or other options.
If a warranty issue is found, Studded Bay will repair the warrantied damage or replace the item without charge. All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, rhodium plating, re-polishing and cleaning services. The customer only pays for shipping, and Studded Bay pays for return shipping.
It's important to acknowledge that minor irregularities and variations in craftsmanship, natural characteristics, or internal inclusions, whether visible or not, in colored gemstones contribute to the uniqueness of each item. These features are integral to the character of the item and should not be perceived as defects.
Any repair or service conducted by a jeweler other than Studded Bay will nullify the warranty. Normal wear, activities, or trauma can affect all fine jewelry, particularly rings exposed to daily pressure from active hands. Our manufacturing warranty does not cover wear and tear, gemstone loss, product loss, or theft. It also excludes damage or loss resulting from a failure to obtain necessary repairs to maintain the jewelry's integrity.
Common jewelry issues not considered manufacturing defects include:
1. Discoloration of precious metals caused by chemicals, makeup, immersion in pools and hot tubs, or bathing.
2. Prongs catching, wearing out, or bending over time due to regular wear, leading to the potential loss of a stone.
3. Natural wear and tear on precious metals and prongs over time, requiring routine restoration.
4. Stone loss resulting from damage due to everyday wear or other sources of damage.
5. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
We advise maintaining independent insurance coverage for your jewelry to safeguard against significant damage, loss, or theft.
Secure Shipping
We want our customers to have a smooth and hassle-free experience. We make sure that all the items are packed securely and fully insured while it is in transit. The items that you see on our website can be ordered and shipped within 5-10 business days.
Free Engraving
Wish to engrave a little something on the inside of your engagement ring or wedding band? Studded Bay offers free engraving on most wedding bands and engagement rings. If engraving is available to your merchandise, there will be an option at the checkout. What should you engrave? The engravings can be alphanumeric and up to 20 characters long. Ideally, engravings should be something that holds a special place in a couple's life. For instance, an anniversary date, a special phrase associated with them, or an expression of love.