Frequently Asked Questions

We have been in business for more than 25 years now, always meeting the highest industry standards. We bring luxury with affordability and have a large inventory of over 40,000 GIA-certified diamonds and designs with in-house manufacturing. Read more ABOUT US here.

We've rarely encountered problems with our deliveries.All our jewelry is insured before it reaches you. The order will be packed and shipped to you safely and securely. You can track your order (link) and chat live to check your order status and talk to our very supportive customer service team 24/7. Our helpline number, in case you need help or have queries: 1807-788-2172, or reach out to us at Service@studdedbay.com.

Yes, we have a referral program where you can save up to $150. Please check out the [refer a friend] program for more information.

We have a "No questions asked policy" for 30 days. Returns are free and secure. Write us a mail, and we'll get back to you with details regarding the same. Read more about our Return Policy here.

No. Studdedbay provides free returns within the 30-day return period.

Diamonds, even though the hardest known substance, can easily get scratched and can be subjected to trauma. The best way to keep or store them is in a soft cloth bag or the Studdedbay box that you receive with your jewelry piece. Studdedbay provides free prong tightening, re-polishing, rhodium plating, and cleaning are included in our lifetime warranty.

Yes, Studdedbay provides a lifetime warranty on all the purchases you make from us.

Yes, you can track the status of your return order. Go to Return Status to check the status of your delivery in real-time.

You can check if Studdedbay delivers in your country from this list. Your order will be shipped within 5-10 business days, and you'll be notified regularly via emails. You can also track your order to know its real-time location.

You can check Studdedbay delivers in your country from this list. Your order will be shipped within 5-10 business days, and your order status will be regularly notified via e-mails. You can also track your order to know its real-time location.

You can track your order and know its real time location. Track your order here!

It usually takes 5-10 days for Studdedbay to deliver across Canada and the USA.

It usually takes 7-10 business days to process the return after the return request is accepted by Studdedbay Team.

Yes, we will regularly update you via email on the status of your return order.