Returns are free
We have a no-questions-asked policy for 30 days. It simply means that you don't owe us an answer for returning an item or a piece of jewelry if it is within the said time. Studded Bay believes in the principle of "Customers First". We want our customers to have a hassle-free experience with us.
When it comes to returning, people feel like it might be a hassle. We assure you, it's not!
If you are not satisfied with your purchase, you can return it within 30 days in its original condition for a complete refund or exchange - no questions asked. Just write a letter to us, and we'll be back with further details. You have to pack everything just like it was, along with the certifications.
A step-by-step guide to returns.
Email us at service@studdedbay.com or reach out to us via our customer care number 1 -807 -788 -2172.
We will email you a prepaid, fully insured UPS/ FedEx 2-Day label and instructions on how you can securely and adequately package your products within one to two business days following our conversation.
Take your order and label to a UPS/FedEx facility near you and ship them back to us.
Within two to three business days, your order should reach our office.
All refunds will be handled in the form of the original payment method within two weeks after matching the quality of the diamond and verifying the certificates post which you'll receive your money.
For more such queries, chat live with our experts and solve your problems in minutes.
Conflict free diamonds:
We at Studded Bay make sure that not even a single diamond is conflicted. Diamonds are a sign of eternal love and devotion. When it comes to diamonds, the buyers would never want something as pure as love to be tainted by a history of violence, human rights abuses, illegal activities, etc. We make sure to purchase diamonds from reputable sellers who are happy to follow specific standards put forward by the Kimberley Process. After Twenty-five years of being in business, not even a single seller is known to have been associated with such activities. In case they are, we have a zero-tolerance policy against the same.
Zimbabwe Diamonds
We at Studded Bay are dedicated to providing you with conflict-free diamonds. We have a zero-tolerance policy against human rights abuses in the Marange diamond district of Zimbabwe. Studdedbay doesn't in any capacity uphold sourcing diamonds from that area. We bring luxury and affordability, but not at the price of human rights abuses. Our suppliers are highly reputable, and together we ensure the best quality diamonds to our customers. We promise sourcing from ethical sources. Shop conflict-free diamonds right here!
Diamond price matching
Our pricing, we feel, is simply unbeatable. If you successfully locate a diamond of comparable quality and attributes that costs less than the one on our website, please follow the instructions below to see if we can match the price. It is a free service that any of our customers can avail. Call us at 1 -807 -788 -2172, and a diamond expert will get connected to help you in real-time. More often than not, Studdedbay has a low price but will match the competitor's price if their price is lower. The Diamond Price Match Guarantee program requires that the Gemological Institute of America grade diamonds to assure accuracy (GIA). Ensure the diamond is identical and has similar attributes; rest assured you'll get the best price.
Lifetime warranty
We strive to ensure the quality of every product we sell and they will all be free of manufacturing flaws for the duration of their useful lives. You can send your item back to us for inspection if you think it has a manufacturing flaw. If we find that a manufacturing flaw caused the damage to your product, we will either fix it or, if necessary, replace it. If the item is no longer offered, Studdedbay may, in its sole discretion, either substitute a similar item or component or grant a refund equal to the item's original selling price.
If we find that the damage is not the result of a manufacturing defect, we will let you know and let you know whether or not repair services are offered at no cost.
Please be aware that each piece is unique and different due to tiny imperfections and variances in craftsmanship, natural traits, or internal inclusions, whether apparent or not, in coloured gemstones. These qualities shouldn't be viewed as flaws because they are believed to be a part of the item's character. Every six months or if it experiences any potential trauma, we advise having your diamond ring cleaned and inspected. Inspections could help your jewellery last longer and prevent the loss of a stone. Customers of Studdedbay are not required to pay for this cleaning and inspection service for their Studdedbay diamond rings.The customer only pays for shipping, and Studdedbay pays for return shipping. Repairs to your ring mounting can also be done at this time at cost.
Secure Shipping
We want our customers to have a smooth and hassle-free experience. We make sure that all the items are packed securely and fully insured while it is in transit. The items that you see on our website can be ordered and shipped within 5-10 business days.
Free Engraving
Wish to engrave a little something on the inside of your engagement ring or wedding band? Studded Bay offers free engraving on most wedding bands and engagement rings. If engraving is available to your merchandise, there will be an option at the checkout. What should you engrave? The engravings can be alphanumeric and up to 20 characters long. Ideally, engravings should be something that holds a special place in a couple's life. For instance, an anniversary date, a special phrase associated with them, or an expression of love.